Fire Procedure

On Hearing the Fire Alarm:

Locate the source and possible cause of the fire alarm

On Finding a Fire:

Raise the alarm – inform your flat mates (set off the fire alarm if present)

Attack fire if possible with the appliances provided but do not take personal risk

Phone 999

Speak clearly, give operator your number and ask for fire service

When the operator replies, say : Fire at ______________________

_________________________________  and

include any landmark

Do not hang up until your address is confirmed back to you

Shut all doors and wait in front of  the building

(assembly point)

On arrival of the fire service, inform the emergency personnel if you suspect that someone is missing or trapped

Inform your landlord/housing officer on:

0208 854 8854


Accommodation & facilities

Please note that the following facilities are now available to you during the hours listed below at our office in 1st Floor, Thomas House, 3 Wellington Street, Woolwich SE18 6NY

Advice & Guidance

Our aim is to keep providing the services we offer and also develop a viable system that will enable advice & information to be readily accessed.

Pathway to employment

As well as job search support and work experience, job seekers will have greater access to training and skills development and other help at a time better suited to their needs.

Compliments and Complaints

It is important for us to know what we are doing right. If you are impressed with any of our services, or if any of our staff have excelled in their duties.

How to Apply

Referral agencies
Accept self referrals and referrals from any agency.

Referral procedure Phone Mon-Fri 9am-5pm.
Application form filled in by applicant and referral agency.


Need proof of ID.