Communal living code

Download Communal living code


Ensure all doors are locked on exit. Please keep your doors locked and make sure your personal belongings are safe.


Visitors are not permitted on site without you being present. Do not leave your visitor(s) in your room(s) if you leave the building. If this occurs, your visitor(s) will be asked to leave and they will be banned from re-entering the property. Please be aware that your visitors are your responsibility and any disturbance caused by your visitors on site will reflect on your Licence.


Pets of any description are not allowed in this house.

Rubbish Disposal

Dispose of your rubbish correctly in the bins provided, by following the labels on each bin. Failure to do so will result in the bins not being collected by the City Council.


Please look after your keys.

Do not lend your keys to anyone to allow them to let themselves into the property at any time. Lost keys will be replaced at a cost of £10.00 each. Barrels or locks damaged through negligence will be replaced at a cost of £20.00 per unit.


Smoking is not permitted in the communal areas of this building at any time. Please use the garden at the rear of the property and dispose of any butts appropriately and safely.

Fire Action

On discovering a fire, occupants should vacate the building, dial 999 and ask for the fire service.

Please be aware that the equipment in this building is here for your health and safety.

Tampering with any fire equipment may result in the loss of your accommodation and the cost of replacing any fire equipment could cost you as much as £250.

Health & Safety

Monthly health and safety checks will be carried out in each room. You will be given prior notice as you may wish to be present when these occur. However, checks will go ahead irrespective of your absence in line with our Health & Safety Procedures.


For everyone’s safety, and in order to maintain good relationships with each other, staff and neighbours, you MUST NOT participate in any activity that will cause disturbance or put you or others at risk. You must not talk about or discuss other occupants outside the house.

Internet Centre

The centre is utilised by our tenants to access support, information and advice. It provides safe access to mainstream services and opportunities for training, volunteering and employment.

Accommodation & facilities

Please note that the following facilities are now available to you during the hours listed below at our office in 1st Floor, Thomas House, 3 Wellington Street, Woolwich SE18 6NY

Advice & Guidance

Our aim is to keep providing the services we offer and also develop a viable system that will enable advice & information to be readily accessed.

Pathway to employment

As well as job search support and work experience, job seekers will have greater access to training and skills development and other help at a time better suited to their needs.

Compliments and Complaints

It is important for us to know what we are doing right. If you are impressed with any of our services, or if any of our staff have excelled in their duties.

How to Apply

Referral agencies
Accept self referrals and referrals from any agency.

Referral procedure Phone Mon-Fri 9am-5pm.
Application form filled in by applicant and referral agency.


Need proof of ID.