Vacancy​

To provide on excellent client focused service for Twenty-Fifth Avenue Housing Association’s (referred to as ’the organization’) tenants ensuring that core and support to enable them maintain their tenancy and achieve their inspirations of independent living. As Housing Support Officer, you will be working for a people-led organization whose mission is ‘combating homelessness, creating opportunities, promoting change.’ You will collaborate with clients to identify housing-related support needs, completing risk assessments and support plans.

SCOPE/OBJECTIVES

1. The Supported Housing officer reports to the Housing Operations Manager and responsible for maintaining support for the housing scheme of the
2. the duties of the Housing Officer will be determined by the Individual needs of the tenants being supported, hence the context which support is provided may vary according to the tenant’s supported accommodation which may Include site-based support, housing management or as may be
3. To work closely with the Housing Operations Manager and other colleagues in accordance with the organization’s core values to ensure excellent service

RESPONSIBILITIES

1. Support Services
2. Identify tenant’s needs and Implement suitable support plans to ensure Identified support needs are met.
3. To encourage and support tenants to live independently and providing Information, emotional and practical support as
4. To carry out risk assessments as and when necessary as circumstance and needs of tenants
5. Ensure compliance with relevant statutory agencies/local authority
6. Organize and provide appropriate support for tenants preparing to move-on to greater independence, including support through the move and the resettlement to their own
7. Advocate for the tenants where
8. To participate in the assessment and selection of tenants by ensuring good practice and equality opportunity is
9. Proactively work with the Housing operations manager, statutory agencies/local authority and other relevant authority to develop and promote resident participation, consultation and community development with the aim of meeting the needs of tenant and the
10. Ensure the organizations data base is up to
11. Keep up to dole with housing benefits and advice tenants on this, offering relevant
12. Support tenant in completing housing benefits claim forms as required by statutory agencies/local authority and other relevant

2. Tenancy Services
3. To provide effective and housing management service to supported housing liaising with relevant statutory agencies/local authority.
4. To provide supported assistance and advice to residents and taking appropriate action where
5. Collect, record and reconcile service charge and other
6. Monitor non-payment of rent and take action In line with the agreed agreements, policy and
7. Secure tenants understand their tenancy agreement, rights and obligations and report any breaches thereof to the Supported Housing Operations
8. Monitor the provision of Housing services (Heating, cleaning, provision of furniture ) where applicable.
9. Liaise, consult with and actively support tenant Encourage participation in decision making process.
10. Respond promptly and sensitively to all reports of anti-social behavior, nuisance and harassment, domestic violence in line with the organization’s policies and procedures and current best practice. Pursue the cases through relevant legal
    1. Investigate and respond to all complaints, expressions of dissatisfaction and informal comments about service delivery and ensuring all responses ore completed within a set time
    2. Respond to emergency calls from tenants and contractors and summon appropriate assistance as necessary.
11. Report all fire safety Issues and maintain log books to ensue thot all Are procedures ore adhered to prevent outbreak of accidental
12. Report all accidents in accordance with agreed
13. Ensure tenants ore effectively consulted over decisions affecting